NHTSA Complaint #11064882 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT NOTICED THAT THE VEHICLE BEGAN TO OVERHEAT. THE CONTACT REFERENCED AN UNKNOWN RECALL REGARDING A COOLANT LEAK AND THE POSSIBILITY OF THE ENGINE HEAD CRACKING, IF NOT REPAIRED. THE CONTACT HAD THE RECALL REPAIRED IN OCTOBER OF 2014. IN APRIL OF 2016, THE VEHICLE EXPERIENCED THE SAME FAILURE AND DROVE THE VEHICLE TO THE DEALER (GARY FORD, 1 BEAL PKWY NW, FORT WALTON BEACH, FL 32548) WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE FAILURE WAS CAUSED BY A HOSE THAT NEEDED TO BE REPLACED. THE FAILURE WAS REPAIRED BY THE DEALER. AFTER THE VEHICLE WAS REPAIRED, THE FAILURE CONTINUED. THE VEHICLE WAS DRIVEN BACK TO THE DEALER A FEW MONTHS LATER WHERE IT WAS DIAGNOSED WITH AN OIL LEAK, A CRACK IN THE LONG BLOCK, AND COOLANT IN THE CYLINDER. THE CONTACT STATED THAT THIS WAS THE SAME FAILURE AS MENTIONED IN THE RECALL IN 2014, WHICH WAS SUPPOSED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT ONLY THE DEALER WOULD BE ABLE TO ASSIST DUE TO THE INFORMATION ON THEIR END STATING THAT THE RECALL HAD BEEN REPAIRED. THE FAILURE MILEAGE WAS 35,000.