NHTSA Complaint #11064648 — 2011 BMW 128I

REFERENCE PCV VALVE HEATER RECALL. MY CAR STARTED SMOKING BETWEEN A MONTH AND A HALF TO TWO MONTHS AGO. I HAVE TALKED TO BOTH REGIONAL AND LOCAL BMW. THEY SAID THERE WERE GOING TO MAKE ARRANGEMENTS FOR ALTERNATIVE TRANSPORTATION BUT I HAVEN'T HEARD FROM THEM SINCE 1/16/18. MY CAR IS NOTICEABLY SMOKING WHILE STATIONARY, AND YOU CAN SMELL PLASTIC BURN SMELL WHEN DRIVING. AT FIRST, I CONTACTED REGIONAL BMW SOMETIME DURING EARLY DECEMBER. THEY ADVISED ME TO CONTACT MY LOCAL BMW IN REFERENCE TO GETTING ME INTO ALTERNATIVE TRANSPORTATION UNTIL MY RECALL PARTS WERE AVAILABLE. BMW OF OCALA TOLD ME THEY HADN'T HEARD ANYTHING ABOUT ALTERNATIVE TRANSPORTATION AND THAT MY CAR WOULD NOT BE SMOKING DUE TO THE RECALL. I PARKED MY CAR AND UNDID THE BATTERY ON 12/30/17. I TRIED TO START MY CAR ON EITHER 1/14/18 OR 1/15/18 AND IT STARTED SMOKING AGAIN IMMEDIATELY. I CONTACTED REGIONAL ON 1/16/18. THEY TOOK MY INFORMATION (MILEAGE, PURCHASE DATE, PLACE PURCHASED, AND PLACE CALLED FOR ASSISTANCE), AND GAVE IT TO A CASE MANAGER AT REGIONAL. THE REGIONAL MANAGER TYLER CONTACTED ME BACK THE SAME DAY 1/16/18 AND TOLD ME HE FAXED MY INFORMATION AND INSTRUCTIONS OVER TO BMW OF OCALA AND I SHOULD HEAR FROM THEM IN 1-2 DAYS AND IF NOT, TO CALL HIM BACK. I'VE BEEN CALLING TYLER AND LEAVING MESSAGES SINCE 1/19/18 AND HAVE NOT HEARD BACK FROM HIM, OR BMW OF OCALA. MY CAR IS NOT SAFE AND I CAN NOT DRIVE IT. THE NUMBER I HAVE BEEN CALLING FOR REGIONAL BMW IS 1800-831-1117. TYLERS EXTENSION THERE IS 7389.