NHTSA Complaint #11064611 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. WHILE DRIVING 40 MPH, THE CONTACT NOTICED THAT THE "COOLANT LOW SERVICE REQUIRED" AND "SERVICE ENGINE" WARNING INDICATORS ILLUMINATED. ALSO, THE VEHICLE BEGAN TO STALL. THE CONTACT DROVE TO A FUEL STATION AND BOUGHT COOLANT FOR THE VEHICLE. AFTER ADDING THE COOLANT WITH THE VEHICLE PARKED FOR NO MORE THAN FIVE MINUTES, THE CONTACT STARTED THE VEHICLE. THE "COOLANT LOW SERVICE" WARNING MESSAGE WAS NO LONGER ILLUMINATED; HOWEVER, THE "SERVICE ENGINE" INDICATOR WAS STILL ILLUMINATED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE NEXT DAY, THE CONTACT DROVE THE VEHICLE TO SAMES FORD (6001 SAN DARIO AVE, LAREDO, TX 78041) WHERE IT WAS DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE DEALER REPAIRED THE WATER PUMP, BUT THE FAILURE RECURRED THREE WEEKS LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO CONTINUE TO WORK WITH THE DEALER. THE VEHICLE WAS TAKEN BACK TO THE DEALER A TOTAL OF THREE TIMES TO HAVE THE WATER PUMP, COOLANT BOX, AND RADIATOR HOSE REPAIRED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURES STILL OCCURRED. THERE WERE NO RECALLS ASSOCIATED WITH THE VEHICLE. THE CONTACT PLANNED TO TAKE THE VEHICLE BACK TO THE DEALER TODAY. THE FAILURE MILEAGE WAS 55,000.