NHTSA Complaint #11064570 — 2011 TOYOTA HIGHLANDER STEERING

Complaint Details

ODI Number	11064570
Vehicle	2011 TOYOTA HIGHLANDER
Component	STEERING
Date of Incident	January 22, 2018
Date Filed	January 24, 2018
Mileage	94,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

I HAD A CLUNKING NOISE WHENEVER I TURNED THE STEERING WHEEL LEFT OR RIGHT AT SLOW SPEEDS. I CHECKED ON LINE AND FOUND THIS SITE WHICH NOTED FAULT TO BE THE INTERMEDIATE STEERING SHAFT, AS THE ISSUE. I TOOK MY VEHICLE INTO A TOYOTA DEALERSHIP FOR REPAIR. THEY CONFIRMED THAT THIS WAS THE ISSUE AND BECAUSE IT IS NOT CONSIDERED A SAFETY ISSUE, NO RECALL HAS BEEN ISSUED. TOYOTA WOULD NOT COVER ANY OF THE COST WHICH WAS $684. IT STARTED WHEN I HAD 80,000 MILES ON THE VEHICLE AND I TOOK IT IN FOR REPAIR AT 94,000 MILES WHEN NOICE BECAME LOUDER.. DISAPPOINTED TOYOTA DID NOT HELP WITH THE REPAIR COST.

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