NHTSA Complaint #11064491 — 2016 LAND ROVER DISCOVERY

1.) WATER PUMP FAILED AT 21,000 MILES CAUSING COOLANT TO LEAK INTO THE ENGINE AND THE ENGINE TO OVERHEAT. 1 YEAR LATER CYLINDER #1 LOST COMPRESSION IN THE ENGINE MAKING THE CAR INOPERABLE AT 58,000 MILES. DEALER INDICATES THAT THE ONLY POSSIBLE REPAIR OPTION IS A NEW ENGINE AT THE COST OF $21K EVEN THOUGH THEY HAVE NO IDEA WHAT IS ACTUALLY BROKEN IN THE CYLINDER. THREE INDEPENDENT MECHANICS HAVE ALL INDICATED THAT THE WATER PUMP IS THE MOST LIKELY CAUSE OF THE FAULT IN THE CYLINDER AS IT MORE THAN LIKELY CRACKED A CYLINDER HEAD WHEN THE COOLANT WAS LEAKING. MY CAR FAILED WITH NO WARNING WHILE MAKING A LEFT HAND TURN ONTO A BUSY STREET, MAKING THIS A VERY DANGEROUS SITUATION. 2.) THE INTERNAL COMPUTER SYSTEM FAILED ON THE CAR, WHICH WOULD NOTIFY THE DRIVER REGARDING SERVICE, ENGINE TEMPERATURES ALONG WITH ANY FAILURES IN THE CAR'S SYSTEMS. DEALERSHIP USED BOILERPLATE PAPERWORK TO COVER UP THAT THE SYSTEM WAS NOT WORKING TWICE. ON THE PAPERWORK IT SPECIFICALLY STATES THAT THE "SERVICE INTERVAL REMINDERS" WERE RESET. I NOW KNOW IT WOULD HAVE BEEN IMPOSSIBLE FOR THEM TO UPDATE THIS AS THE JUNE 2017 PAPERWORK SHOWS WHERE LAND ROVER IMPLEMENTED A FIX FOR "MESSAGES - NOT APPEARING IN THE SERVICE CLUSTER." LAND ROVER KNEW THIS FOR OVER A YEAR AND DIDN'T NOTIFY THEIR CUSTOMERS MAKING IT IMPOSSIBLE FOR THEM TO KNOW THAT SERVICE REMINDERS AND SENSORS HAD FAILED ON THE VEHICLE RESULTING IN MISSED MAINTENANCE BECAUSE THE CAR'S OPERATING SYSTEM HAD FAILED. THE END RESULT BEING LAND ROVER IS DENYING ALL RESPONSIBILITY FOR ANY ISSUES THAT WERE CAUSED BY THE COMPUTER SYSTEM MALFUNCTION. THE TECHNOLOGY IS OVER A DECADE OLD AND IS A STANDARD EXPECTATION ON TODAY'S CARS. IF LAND ROVER HAD NOTIFIED THEIR CUSTOMERS WITH A RECALL NOTICE AS SOON AS THEY BECAME AWARE OF THE SYSTEM FAILURE, THEN THERE WOULD BE NO FIGHT REGARDING THE COVERAGE FOR MY ENGINE.