NHTSA Complaint #11064437 — 2012 FORD F-150

COLD STARTS CREATE RATTLE IN ENGINE AREA. FORD TSB 16-0027 COVERS THIS PROBLEM BUT THE DEALER, DICK WITHAM FORD IN WATERLOO, IOWA CONTINUES TO PLAY GAMES WITH COVERING THIS ISSUE. TRUCK HAS BEEN IN SEVERAL TIMES FOR OTHER ISSUES, SOME COVERED, AND I ASKED IF THERE WERE BULLETINS ABOUT LAG IN ACCELERATION OR OTHER THINGS THAT MAY CAUSE THIS. THEY TOLD ME MULTIPLE TIMES, NO, JUST A COMPUTER REPROGRAM THAT I ALREADY HAD COMPLETED. NOW MY TRUCK IS MAKING NOISE AND BY ALL REPORTS ON THE WEB, IT'S GOING TO GET WORSE. FORD KNEW ABOUT THIS GOING BACK TO AUGUST 19, 2015 (SEE TSB 15-0131) YET NEVER TOLD ME OR LOOKED AT MY TRUCK TO SEE IF THAT WAS CAUSING MY ISSUE. NOW WITH MY TRUCK JUST OVER 5 YEAR OLD BUT STILL WELL UNDER THE WARRANTY FOR MILES, IT MAY NOT BE COVERED. HOWEVER, THE NEW TSB CLEARLY STATES DEALER CODING 6C525 AND CONDITION CODE 42, IT IS UNDER WARRANTY VIA THE EMISSIONS. THIS IS MY 5TH NEW FORD TRUCK OVER THE YEARS, I WILL NOT OWN ANOTHER. WITH THE PRICE WE PAY FOR BRAND NEW CARS AND TRUCKS THE MANUFACTURER MUST BE HELD TO WHAT THEY PROMISE THE CONSUMER. THIS IS A TIMING CHAIN STRETCH ISSUE CAUSED BY POOR DESIGN AND THE VARIABLE CAMSHAFT TIMING (VCT) UNITS LEAKING CAUSING TIMING CHAIN DAMAGE. FORD'S FAULT, NOT MINE.