NHTSA Complaint #11064146 — 2008 LEXUS ES

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11064146
Vehicle	2008 LEXUS ES
Component	UNKNOWN OR OTHER
Date of Incident	May 1, 2017
Date Filed	January 22, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

MELTING DASH BOARD RECALL. LEXUS OF MOBILE IS STATING I NEVER FILED A CLAIM TO HAVE MY MELTING DASH BOARD RECALL CORRECTED. THIS IS FALSE. I WAS THERE AND HAD PHOTO'S TAKEN. I CALLED BI-MONTHLY TO FIND OUT WHEN THE NEW DASH BOARDS WOULD BE IN. NEVER WAS I TOLD THEY LOST MY PHOTO'S OR DID NOT HAVE A CLAIM ON FILE. IN ADDITION I WAS THERE A FEW MONTHS AGO TO HAVE THE AIR BAGS FIXED. AT WHICH TIME THEY SAW THE STATE OF THE DASH BOARD. THEY EVEN CREATED MORE DAMAGE TO IT BUT WAS TOLD NOT TO WORRY AS IT WOULD BE TAKEN CARE OF WHEN THE NEW DASH BOARD WAS INSTALLED. THE GLARE FOR THE DASHBOARD IS A SAFETY HAZARD AND MUST BE CORRECTED AND SHOULD BE AT NO COST TO ME. SINCE THIS IS A MANUFACTURING DEFECT.

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