NHTSA Complaint #11063685 — 2014 VOLKSWAGEN JETTA

TL* THE CONTACT OWNS A 2014 VOLKSWAGEN JETTA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED AND HESITATED. THE VEHICLE WAS TAKEN TO ALEXANDRIA VOLKSWAGEN (107 WEST GLEBE RD, ALEXANDRIA, VA) WHERE IT WAS DIAGNOSED THAT TRANSMISSION FLUID LEAKED FROM THE VEHICLE AND THE GASKET AND OIL PAN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE KEY BECAME STUCK AND FRACTURED INSIDE THE IGNITION SWITCH. THE FAILURE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V182000 (POWER TRAIN). THE FAILURE MILEAGE WAS 60,000.