NHTSA Complaint #11063554 — 2010 HONDA CIVIC

MY 2010 HONDA CIVIC HAS CONSIDERABLE FADING, EROSION OF PAINT OVER MOST OF CAR. I HAVE HAD REPAIRS OVER THREE CONSECUTIVE YRS, 2014, 2015, 2016. I BEGAN NOTICING MORE DAMAGE LATE SUMMER 2017. I CONTACTED HONDA IN SEPTEMBER 2017. UNFORTUNATELY THEIR CUSTOMER SERVICE WAS LESS THAN HELPFUL AND VERY NEGATIVE IN THEIR ANSWERS. ALSO , IF I HAD NOT EXPLORED THIS ON MY OWN, EACH OF THE PRIOR YRS; I WOULD NOT HAVE HAD THE REPAIRS DONE,AS HONDA DID NOT INFORM ME OF RECALLS AND THE LOCAL DEALERSHIP WAS NOT UP FRONT WITH THIS CONTINUED PROBLEM. MY CAR NOW HAS FADING,DAMAGE TO HOOD WHICH IS SPREADING,,RT PASSENGER DOOR, SIDE PANELS, MY CAR LOOKS OLD,DAMAGED. NOW IF I WANT THIS FIXED I AM ON MY OWN. HONDA HASN'T OFFERED ANY HELP. WHAT A SAD WAY TO TREAT CUSTOMERS WON'T BUY ANOTHER. HOW CAN A COMPANY EXIST WITH SUCH POOR CUSTOMER SATISFACTION.SORRY SITUATION WHAT CAN BE DONE TO HELP THE CUSTOMERS.? I SENT HONDA EMAIL SEPT 2017