NHTSA Complaint #11063358 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. ON SEVERAL OCCASIONS, THE ENGINE COOLANT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CARRIAGE FORD INC AT (812) 284-4444 (908 E LEWIS AND CLARK PKWY, CLARKSVILLE, IN 47129) WHERE IT WAS DIAGNOSED THAT THE RADIATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. ON ANOTHER OCCASION, THE CONTACT NOTICED COOLANT HAD LEAKED ONTO THE GROUND. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED AND THE COOLANT ENGINE INDICATOR ILLUMINATED. THE CONTACT RETURNED TO CARRIAGE FORD INC, BUT THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V551000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.