NHTSA Complaint #11063286 — 2017 TOYOTA HIGHLANDER

AS I WAS TURNING LEFT AT A GREEN ARROW ACROSS A DIVIDED HIGHWAY, THE CAR STOPPED MOVING IN THE MIDDLE OF THE INTERSECTION. THERE WERE NO WARNING LIGHTS OR ALARMS IN ADVANCE OF THE STOP, NOR WERE THERE ANY CRUNCHING OR GRINDING SOUNDS AT THE TIME THE CAR STOPPED. I COULD TELL WHEN I STEPPED ON THE ACCELERATOR AT THE TIME THE LIGHT TURNED GREEN THAT SOMETHING WASN'T RIGHT. AFTER THE CAR STOPPED, I TRIED TO RE-START 2X IN THE INTERSECTION, THEN PUSHED THE CAR OUT OF THE INTERSECTION. THE LIGHTS AND ELECTRICAL CAME ON, BUT WHEN I PUT IT IN GEAR AND HIT THE ACCELERATOR, THE ENGINE REVVED AND THE RPMS WENT UP, BUT THE TIRES DID NOT ENGAGE. TOYOTA DEALERSHIP WITH CALLS TO TOYOTA ENGINEERING TOOK 2 DAYS TO DIAGNOSE IT AS A TRANSMISSION " PRODUCTION ERROR" THAT REQUIRED A "COUNTERMANDED" REPLACEMENT. THEY HAVE HAD THE CAR IN FOR SERVICE FOR OVER 30 DAYS. I WAS CONTACTED LAST FRIDAY THE 12TH TO BE TOLD THAT THE REPLACEMENT PART WAS IN, BUT HAVE NOT BEEN CONTACTED TO PICK UP.