NHTSA Complaint #11063258 — 2002 FORD WINDSTAR

THE REAR AXLE STARTED TO SNAP IN NOVEMBER 2017 WHEN I WAS DRIVING WITH MY WIFE AND KIDS IN THE VAN. WE SMELLED BURNING RUBBER AND PULLED OVER. IF WE HAD DROVE ANY FURTHER THE AXLE WAS GOING TO SNAP WITH ALL OF US IN THE VEHICLE. FORD IS REFUSING TO COVER ALL THE COSTS OF THE REPAIR BECAUSE THE PREVIOUS OWNER HAD THE BRACKET/SUPPORT PUT ON. WE DID NOT PURCHASE THIS VEHICLE TILL MARCH 2017. WE WANT THE FULL COST OF THE REPAIR COVERED AND THE FORD DEALERSHIP'S STORAGE FEES ERASED. OUR BILL IS CURRENTLY $1,809.65. WE SHOULD NOT HAVE TO PAY FOR THE REPAIR AND THE TIME IT HAS BEEN SITTING THERE WHILE WE FIGHT FORD TO PAY THE BILL. THIS WAS NOT AN ACT OF WEAR AND TEAR BUT AN ACT OF A RECALL ON THE MANUFACTURER.