NHTSA Complaint #11062302 — 2015 SUBARU LEGACY

IN FEBRUARY 2017 WE EXPERIENCED UNINTENDED ACCELERATION ON 6 OCCASIONS. WE TOOK IT TO THE DEALER AND THEY SAID THAT THERE WAS NOTHING WRONG WITH THE CAR. THEY SAID THAT WE MUST HAVE DONE SOMETHING TO CAUSE THE ACCELERATION. WE KNOW THAT WAS NOT THE CASE, BUT WE CONTINUED TO DRIVE THE CAR. IT HAPPENED ANOTHER TIME IN JULY. THE REALLY BAD INCIDENT OCCURRED ON SEPTEMBER 5, 2017 IN A PARKING GARAGE. AS WE WERE EXITING THE PARKING SPACE, THE CAR TOOK OFF ON ITS OWN. THIS TIME, WE HIT A CONCRETE PILLAR ALONG THE SIDE OF THE CAR AND GRAZED ONE PARKED VEHICLE BEFORE GETTING THE CAR TO STOP. ALSO, THIS TIME, AFTER WE TURNED OFF THE CAR AND IT SET FOR APPROXIMATELY 10 MINUTES, WE TURNED IT BACK ON AND THE ENGINE CONTINUED TO SEVERELY REV. EVERY TIME THE UNINTENDED ACCELERATION OCCURRED, WE WERE EITHER STOPPED AT A LIGHT, IN TRAFFIC, IN A PARKING LOT, OR AT A GAS PUMP OR MOVING VERY SLOWLY WITH OUR FOOT ON THE BRAKE AS ONE WOULD IN A PARKING LOT WHEN TURNING INTO OR OUT OF A SPACE. SUBARU AGAIN TOLD US THAT NOTHING WAS WRONG WITH THE CAR AND SUGGESTED THAT WE MUST BE TWO FOOTED DRIVERS, WHICH WE ARE NOT. WE HAVE REFUSED TO DRIVE THE CAR OR TAKE REPOSSESSION OF IT. SUBARU MADE US GET THE BODY OF THE CAR REPAIRED BEFORE THEIR ENGINEERS EVEN LOOKED AT IT. THIS WAS A LEASED CAR. SUBARU SAID WE HAD TO CONTINUE TO PAY OFF THE LEASE BECAUSE THERE IS NOTHING WRONG WITH THE CAR. WE KNOW THEY ARE WRONG.