NHTSA Complaint #11061985 — 2004 CHEVROLET MALIBU

TL* THE CONTACT OWNS A 2004 CHEVROLET MALIBU. WHEN THE CONTACT REACHED HIS DESTINATION, THE VEHICLE WAS PLACED IN PARK AND ATTEMPTED TO REMOVE THE KEY FROM THE IGNITION, BUT WAS UNSUCCESSFUL. THE CONTACT HAD TO MOVE THE KEY IN AN UP AND DOWN, SIDE TO SIDE MOTION FOR SEVERAL MINUTES IN ORDER TO REMOVE IT FROM THE IGNITION. THE IGNITION FAILURE OCCURRED SEVERAL TIMES SINCE JUNE OF 2017. THE CONTACT PURCHASED A NEW KEY, WHICH WORKED FOR A FEW MONTHS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT AUTO MECHANIC AND WAS INFORMED THAT THE FAILURE WOULD HAVE TO BE REPAIRED AT THE CHEVROLET DEALER BECAUSE SPECIFIC TOOLS NEEDED TO BE USED. THE FAILURE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 100,000.