NHTSA Complaint #11061542 — 2012 FORD FUSION

ON 1/4/18 I GOT IN MY CAR AND NOTICED THE CAR WAS PULLING TO THE LEFT, IT WOULD STOP PULLING AT SPEEDS OVER 40MPH. THINKING IT COULD POSSIBLE BE A TIRE ISSUE I HAD THEM ROTATED (TIRES HAVE LESS THAN 12K MILES ON THEM) I THEN NOTICED THAT THE CAR WAS NOW PULLING TO THE RIGHT CONSTANTLY. WHEN I WAS DRIVING ON THE INTERSTATE THE CAR FLASHED A SERVICE ADVANCTRAC AND SERVICE POWER STEERING NOW WARNING. WHILE I WAS TRAVELING 60MPH THE POWER STEERING CUT OUT COMPLETELY. THANKFULLY I WAS GOING IN A STRAIGHT LINE AND NOT GOING AROUND A CORNER. OR THAT WE WERE NOT TRAVELING DURING WINTER CONDITIONS. AT THAT POINT I FIGURED I DIDN'T HAVE A TIRE ISSUE. I TOOK THE VEHICLE TO A FORD DEALERSHIP. AFTER INSPECTION THE CLAIMED THAT I HAD A FAULTY STEERING GEAR. I HAD DONE SOME RESEARCH BEFORE THEY HAD DIAGNOSED IT TO SEE IF IT WAS A COMMON ISSUE WITH THE FUSIONS. I THEN NOTICED THAT THERE HAD BEEN A RECALL FOR THAT EXACT ISSUE I WAS HAVING. WHEN I ASKED THE SERVICE TECH IF IT WAS AN ISSUE THAT WAS WARRANTIED THEY CLAIMED IT WASN'T. AFTER PAYING $1520 TO HAVE THE GEAR REPLACE. I CALLED FORD TO INFORM THEM OF MY CONCERN OF HOW UNSAFE IT WAS TO HAVE YOUR POWER STEERING CUT OUT. ESPECIALLY WHEN THIS IS MY WIFE'S DAILY DRIVER. THEY TOLD ME 'JUST BECAUSE YOU HAVE THE SAME MAKE, MODEL, YEAR, AND CIRCUMSTANCES THAT OTHER CARS HAVE COVERED UNDER RECALL DOESN'T MEAN YOURS IS COVERED.' WHICH IS ALARMING TO SAY THE LEAST.