NHTSA Complaint #11061338 — 2012 FORD EXPLORER

STRONG CARBON MONOXIDE ODOR COMING THROUGH THE HVAC VENTS WHEN I WAS DRIVING TO WORK. I ROLLED DOWN MY WINDOW TO GET THE ODOR OUT OF THE VEHICLE. I HAVE NOTICED THIS ODOR IN THE PAST BUT I FIGURED THAT IT WAS COMING FROM OUTSIDE OF THE VEHICLE FROM OTHER MOTORISTS. AFTER RECEIVING NOTICE THAT THIS IS A RECALL AND IS POTENTIALLY COMING FROM MY VEHICLE, I WILL GO AHEAD AND SCHEDULE AN APPT. TO GET THIS RESOLVED. THIS IS A DANGEROUS ISSUE TO HAVE. MORE IMPORTANTLY WITH MY FAMILY IN THE VEHICLE. IF THE FORD "FIX" DOESN'T RESOLVE THE ISSUE MY QUESTION IS, WHAT AM I TO DO ABOUT THIS? THE FINAL PAYMENT FOR MY 2012 FORD EXPLORER IS DUE ON 01/15/2018. I REALLY DO NOT WANT TO HAVE TO PURCHASE ANOTHER VEHICLE AFTER PAYING $698 FOR THE PAST 6 YEARS. IF THIS ISSUE CONTINUES I'D EXPECT FORD TO DO 1 OF 2 THINGS, 1. TAKE BACK THE FORD EXPLORER AND LET ME TRADE FOR ANOTHER FORD VEHICLE OF EQUAL COST TO WHAT I PAID FOR MY EXPLORER, LESS THE INTEREST. 2. REFUND MY $46K THAT I PAID FOR MY FORD EXPLORER AS YOU HAVE SOLD ME AN UNSAFE VEHICLE. I'VE ALREADY HAD THE ISSUE OF LOSING POWER STEERING WHILE I WAS DRIVING ON MULTIPLE OCCASIONS. LUCKILY I GOT THAT ISSUE RESOLVED FROM A PREVIOUS RECALL. PLEASE HELP US NHTSA AS WE SHOULD NOT HAVE TO TOLERATE UNSAFE VEHICLES AT OUR EXPENSE. IT SEEMS LIKE THE HARD WORKING PEOPLE ARE THE ONLY ONES THAT PAY FOR MANUFACTURER'S MISTAKES. LET'S START PUNISHING THESE BIG COMPANIES SO THAT THEY DO A BETTER JOB REGARDING PEOPLE'S SAFETY. THANK YOU!