NHTSA Complaint #11061225 — 2009 VOLKSWAGEN TIGUAN

2009 VW TIGUAN. THE WIRING TO BOTH HIGH AND LOW BEAM LIGHTS IS FAULTY. THE INSULATION AROUND THE COPPER WIRING TO ALL LIGHTS HAS CRACKED OFF EXPOSING THE COPPER WIRING. AS A RESULT THE LIGHTS FREQUENTLY DO NOT WORK PROPERLY LEAVING ME WITH A HEADLIGHT THAT DOES NOT FUNCTION. THIS IS EXTREMELY DANGEROUS WHEN DRIVING AT NIGHT. THE LOCAL VW DEALERSHIPS FAIL TO ACKNOWLEDGE THE PROBLEM. WHICH LEADS ONE TO THINK THAT VW AMERICAN FAILS TO ADDRESS THE PROBLEM. THIS IS NOT AN ISOLATED PROBLEM BUT WIDESPREAD. REPLACING THE BULB IS ONLY A TEMPORARY FIX. THE PROBLEMS PERSISTS BECAUSE OF THE FAULTY, CRACKING WIRE INSULATION. VW WILL CHARGE $800. TO REPLACE BOTH LIGHT SYSTEMS. THEIR REASON FOR THE HIGH COST IS THE LABOR INVOLVED. THEY SAY THE FRONT BUMPER HAS TO BE TAKEN OFF TO COMPLETE THE HEADLIGHT LAMP REPLACEMENT. THIS IS A FACTORY DEFECT THAT VW NEEDS TO ADDRESS. WIRE INSULATION IS NOT SUPPOSE TO CRACK MAKING THE LIGHT INOPERABLE. YET THE DEALERSHIP EXPLANATION SAYS IT'S "DUE TO WEAR". WELL, WHY AREN'T ANY OF THE OTHER WIRING SYSTEMS UNDER THE HOOD CRACKING? BECAUSE THEY ARE NOT SUPPOSE TO. THAT'S WHY. THIS IS EXTREMELY FRUSTRATING TO KNOW THAT I HAVE TO PAY AN EXORBITANT AMOUNT OF MONEY TO REPLACE THE HEADLIGHT SYSTEMS. SOMEONE PLEASE INITIATE SOME ACTION.