NHTSA Complaint #11061177 — 2009 FORD ESCAPE

THIS COMPLAINT CONCERNS THE POWER STEERING ASSIST FAULT FOR MY 2009 ESCAPE. THIS ALERT APPEARED THE MORNING OF 01/06/2018. ALTHOUGH THE DISPLAY READ POWER STEERING ASSIST FAULT, THE CAR HANDLED NORMALLY FOR MY DRIVE HOME. AFTER I HAD PARKED THE CAR, TURNED IT OFF, THEN RESTARTED IT, THE POWER STEERING ASSIST WAS COMPLETELY GONE. THE ROY O'BRIEN FORD DEALER, HERE IN SAINT CLAIR SHORES, MI(WHERE I BOUGHT IT FROM) TOLD ME THAT SINCE I HAD RESPONDED TO AND COMPLETED SOME SORT OF REPROGRAMMING OF THE STEERING, AS STATED IN A RECALL, THAT MY CASE WAS CLOSED AND NO RECOURSE TO REPAIR THE CURRENT ISSUE WAS OFFERED. I HAVE OWNED FORDS MY ENTIRE LIFE AND AM COMPLETELY DISAPPOINTED IN THE LACK EFFORT TO AT LEAST OFFER A FREE DIAGNOSIS TO DETERMINE THE CAUSE.