NHTSA Complaint #11060964 — 2016 DODGE DART

THE INSTRUMENT CLUSTER WILL LOSE POWER WITH ALL THE COMPUTER'S EMERGENCY LIGHTS ILLUMINATED ON THE DASH. THE SPEEDOMETER AND TACHOMETER BOTH READ ZERO. I NEED TO USE THE VEHICLE'S ON-BOARD NAVIGATION SYSTEM TO ESTIMATE SPEED ON LONG DRIVES. THE CAR STILL DRIVES AT INTERSTATE SPEEDS WITH NO SPEEDOMETER/TACHOMETER READING AND EVERY EMERGENCY LIGHT ON THE INSTRUMENT CLUSTER ILLUMINATED. THE LONGEST DISTANCE DRIVEN USING THE GPS WAS AT LEAST 50 MILES. SOMETIMES THE ERROR LASTS FOR ONLY 5 TO 10 MILES AND THEN THE SPEEDOMETER/TACHOMETER BOTH START TO FUNCTION AGAIN. I HAVE HEARD A POPPING SOUND AND ANOTHER TIME WHEN THIS ERROR OCCURRED, I SMELLED A BURNING RUBBER SMELL. TURNING ON AND OFF THE IGNITION SYSTEM ONCE OR TWICE, CLEARS THE ERROR ON THE INSTRUMENT CLUSTER. WE HAVE TAKEN THE VEHICLE TO THE SAME STEW HANSEN DODGE DEALER THREE TIMES IN THE LAST 7 MONTHS AND THEY CANNOT REPLICATE THE ISSUE, BUT THEY CAN REAL ALL THE ERROR CODES ON THEIR DATA LOGGERS. THERE IS A COMMUNICATION ERROR BETWEEN THE PCM AND THE INSTRUMENT CLUSTER, AS LOGGED IN THE VEHICLE'S COMPUTER. THE DEALER HAS ATTEMPTED TROUBLE-SHOOTING WITH FCA'S STAR SERVICE AND HAS ATTEMPTED GROUND WIRE REPAIRS AND CLEANINGS. THE DEALER INDICATED THEIR DEALERSHIP NO LONGER COULD CONTINUE FUNDING REPAIRS TO MY VEHICLE, SINCE THEY CANNOT REPLICATE THE EXACT ISSUE AND THAT I SHOULD MAKE THE SELLING DEALER REPAIR THIS ELECTRICAL DEFECT OR LOSE GROUND WIRE ISSUE.