NHTSA Complaint #11058390 — 2011 CHEVROLET EQUINOX

GM RECALL 11195A - POOR DRIVABILITY/ SAFETY/ EMISSIONS RECALL FOR CAMSHAFT POSITION ACTUATOR SOLENOIDS. MY 2.4L 2011 EQUINOX (APPROX. 47,000 AT PURCHASE 11/16 & 71,000 CURRENT) IS NOW AT DAYS CHEVROLET IN ACWORTH GA. DUE TO 1) SHUTTING OFF MULTIPLE TIMES WHILE DRIVING, 2) STALLING AT IDLE (FWD & REV). I INITIALLY VISITED DAYS ON 12/22/17 TO START AN OIL CONSUMPTION TEST RELATED TO 15285C, AS MY CAR PRESENTED WITH STALLING/HESITATION/SURGING AND LOSS OF 3 QTS OIL. AS OF TODAY (1/3/18), I RETURNED TO DAYS WHEN IT SHUT OFF WHILE DRIVING AGAIN. THE DEALERSHIP'S DIAGNOSIS IS INTAKE & EXHAUST CAMSHAFT SOLENOID FAILURE. I SUSPECTED THIS BASED ON CODE P0010 RECORDED BY MY DIAGNOSTIC UNIT. SO I GOT A RENTAL, LEFT MY CAR FOR THE CAMSHAFT REPAIRS, AND RESEARCHED RECALLS. THE 2011 2.4L HAS MANY KNOWN ENGINE/POWERTRAIN/SAFETY ISSUES. LO AND BEHOLD, I FOUND THE RECALL ON THE CAMSHAFT DIAGNOSIS. IT READS EXACT TO WHAT I'M EXPERIENCING. MY NEXT STEP WAS CONTACTING DAYS TO ASK WHY I'M BEING CHARGED FOR A RECALLED REPAIR. I WAS INFORMED THAT THEY WERE UNAWARE OF RECALL 11195A. MY SERVICE ADVISOR, ROB, LOOKED UP THE RECALL AND DISCOVERED THAT THERE IS IN FACT A RECALL FOR THE EXACT DIAGNOSIS, YET COULD NOT EXPLAIN WHY MY VIN IS NOT INCLUDED. HE ADVISED THAT THE CAR IS EXHIBITING EXACTLY WHAT THE RECALL IS ISSUED FOR AND THAT IT'S CLEARLY A KNOWN SAFETY ISSUE, YET GM WILL NOT COVER MY REPAIR BECAUSE "THE VIN IS NOT INCLUDED". I VERY MUCH BELIEVE THIS IS GM'S RESPONSIBILITY AND GM SHOULD COVER THE REPAIR AT NO COST BECAUSE IT'S A RESULT OF THEIR FAULTY ENGINEERING. I CONTACTED GM CUSTOMER SERVICE TONIGHT AND WAS TOLD THERE'S NOTHING GM CAN DO. I STRONGLY DISAGREE. GM CAN DO THE RIGHT THING. I REQUESTED A CASE BE OPENED AND WAS GIVEN #83734190593 AFTER PRESSING (PAUL) FOR ONE. IN THE END. GM WAS OF NO HELP AND MY VIN IS STILL IN LIMBO, SO I'M FILING MY COMPLAINT HERE.