NHTSA Complaint #11058379 — 2006 DODGE GRAND CARAVAN

I HAD SUSPENSION WORK COMPLETED ON MY VEHICLE (INNER/OUTER TIE RODS, RACK AND PINION AND CONTROL ARMS REPLACED BY A SHOP) AFTER DRIVING BACK TO TEXAS I NOTICED BOTH FRONT TIRES WERE EXTREMELY WORN AND WAS CLOSE TO A BLOW OUT. I CONTACTED THE SHOP ABOUT IT AND THEY REFUSED TO WORK WITH ME. AFTER TAKING MY VEHICLE TO A LOCAL REPAIR SHOP THE MECHANIC STATED THAT THE ALIGNMENT APPEARED TO NOT HAVE BEEN DONE AND THAT THE SPECS WAS OFF THE CHARTS. THE MECHANIC CONTACTED THE SHOP THAT MADE THE INITIAL REPAIRS AND THEY DENIED NOT COMPLETING AN ALIGNMENT. I'VE HAD THIS VEHICLE FOR OVER 11 YEARS AND MY TIRES HAVE NEVER WORN THIS FAST AND IT DIDN'T HAPPEN UNTIL THIS REPAIR SHOP DID THE SUSPENSION WORK ON MY VEHICLE. THE SHOP NEEDS TO BE INVESTIGATED FOR UNSAFE MAINTENANCE PRACTICES. THEIR MAINTENANCE AND LACK OF SAFETY STANDARDS PUT THE SAFETY OF MY FAMILY IN JEOPARDY, AND THEY'RE STILL IN DENIAL OF ANY WRONG DOING NOR ARE THEY WILLING TO PROVIDE ME SPECS OF THE ALIGNMENT THEY SAID THEY DID. PHOTOS ARE ATTACHED.