NHTSA Complaint #11058288 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	11058288
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	December 20, 2017
Date Filed	January 3, 2018
Mileage	150,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD FUSION. WHILE DRIVING 65 MPH, THE POWER STEERING SEIZED WITHOUT WARNING. THE CONTACT STATED THAT THERE WAS A COMPLETE LOSS OF POWER STEERING ABILITY. THE VEHICLE WAS TOWED TO FRAMINGHAM FORD IN FRAMINGHAM, MASSACHUSETTS WHERE IT WAS DIAGNOSED THAT THE POWER STEERING ASSIST MODULE WAS FAULTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OVER THE 2,000 MILE EXTENDED WARRANTY FOR THE AFFECTED PART. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. THE VIN WAS NOT AVAILABLE.

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