NHTSA Complaint #11058194 — 2003 JEEP LIBERTY

I TOOK MY VEHICLE TO THE DEALERSHIP TO HAVE THE ORC MODULE REPLACED AS PART OF RECALL CAMPAING R06. THE SERVICE WRITER INFORMED ME THAT AFTER R/R OF ORC, THEY HAD TO REPLACE THE FRONT IMPACT SENSORS, WHICH WAS NOT PART OF THE RECALL, AND AFTERWARDS THEY COULD NOT COMMUNICATE WITH THE ORC AND IT WOULD COST ME $100.00 OR SO TO HAVE ISSUE DIAGNOSED. I COULDN'T AFFORD IT AND NOW HAVE NO AIR BAGS. ALSO AFTER LEAVING THE DEALERSHIP I NOTICED THE PASS. SEATBELT IS IN A CONSTANT LOCKED POSITION WHILE THE DRIVERS SIDE SEAT BELT NEVER LOCKS EVEN WHEN BRAKES ARE APPLIED. FCA SAID I WLD NEED TO PAY FOR THE DIAGNOSIS & IF FOUND TO BE RELATED TO THE ORC RECALL FCA WOULD REIMBURSE ME BUT I CAN'T AFFORD THE DIAGNOSIS FEE. SO NOW I HAVE TO DRIVE A VEHICLE WITH NO AIR BAGS AND NO SEAT BELTS. HOW CAN THIS BE CONSIDERED A REMEDY TO A RECALL SITUATION? FCA STATED THAT IT DID SOUND LIKE IT WOULD BE RELATED TO THE ORC RECALL. IF THAT IS THE CASE WHY SHOULD I HAVE TO PAY FOR THE DIAGNOSIS? IT DOESN'T SOUND LIKE TO ME THAT FCA TRULY CARES ABOUT THE SAFETY OF THEIR CUSTOMERS. IS THERE ANYTHING THAT CAN BE DONE TO GET THIS RECTIFIED WITHOUT COST TO THE CUSTOMER? THIS HAPPENED IN MAY OF 2016 & I DIDN'T KNOW I COULD REPORT THE INCIDENT TO ANYONE OR SHOULD EVEN QUESTION IT UNTIL I SPOKE WITH A NEIGHBOR WHO USED TO WORK FOR A DEALERSHIP WHO ADVISED ME TO LOOK INTO THE ISSUE FURTHER AS HE SAID IT DIDN'T SOUND RIGHT TO HIM.