NHTSA Complaint #11058159 — 2011 CHEVROLET TRAVERSE

EARLY DECEMBER I HEARD SOUND INDICATING STEERING ISSUE, SUPPORTED BY LOCAL MECHANIC WHEN GETTING OIL CHANGE. RESEARCHED CAUSES AND PRICES ONLINE AND FOUND SERVICE BULLETIN #14329A FROM GM. I ADHERED TO BULLETIN AND TOOK VEHICLE TO DEALER. THEY CONFIRMED SB APPLIED TO MY VEHICLE. LATER RECEIVED A CALL THAT THE STEERING GEAR WAS ALSO AT ISSUE BUT NOT COVERED BY BULLETIN TO THE TUNE OF~ $1200.00 FOR "NECESSARY" REPLACEMENT.. I TRIED TO GET LOCAL DEALER SERVICE MANAGER AND AGENTS FOR GM CARES TO EXPLAIN HOW EITHER ORIGINAL PART WAS NOT POORLY DESIGNED OR MANUFACTURED OR THE FLUID WAS NOT ADEQUATE FOR THE STEERING ASSEMBLY TO HAVE NOT CAUSED THIS PROBLEM. WAS NOT SUCCESSFUL IN DISCUSSIONS WITH THEM. THERE IS OBVIOUSLY AN ISSUE WITH THE STEERING GM IS AVOIDING RESPONSIBILITY FOR. WHILE NOT HAPPY ABOUT BEING OUT $1200 FOR ASSOCIATED REPAIR ON A GM SERVICE BULLETIN, I AM MORE CONCERNED THAT THE STEERING ASSEMBLY OF THE VEHICLE IS FAULTY AND PLACES MY GRANDCHILDREN AT RISK. ONLY ON THE LAST DAY BEFORE DROPPING OFF AT DEALER WAS THERE ANY ISSUE WITH DEGREE OF DIFFICULTY OF THE STEERING. I REQUESTED THE STEERING GEAR THEY REMOVED AND HAVE IT IN MY POSSESSION. I HAVE AN EMAILED SUMMARY STATEMENT FROM GM CARES ON MY COMPLAINT AND A COPY OF THE INVOICE ON THE REPAIR.