NHTSA Complaint #11057449 — 2017 TESLA MODEL X
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 11057449 |
| Vehicle | 2017 TESLA MODEL X |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | 1,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
HERE IS A MODEL X IN THE JUNKYARD: HTTPS://WWW.IAAI.COM/VEHICLE?ITEMID=27010294&ROWNUMBER=13&LOADRECENT=TRUE THE SUSPENSION HAS COLLAPSED ON ALL FOUR WHEELS. THE AIR-BAGS HAVE DEPLOYED BECAUSE THE CAR STOPPED ABRUPTLY WHEN ALL FOUR WHEELS JAMMED UP IN THE WHEEL WELLS. THERE IS NO COLLISION DAMAGE. THE ONLY DAMAGE TO THE CAR IS SELF INFLICTED DUE TO THE SUSPENSION COLLAPSE. PLEASE INVESTIGATE THE REASONS FOR THESE FREQUENT FAILURES IN ALMOST NEW CARS. IN THIS THREAD AN OWNER REPORTS A PROBLEM WITH THE AIR SUSPENSION IN A BRAND NEW CAR: HTTPS://TESLAMOTORSCLUB.COM/TMC/THREADS/MY-MODEL-S-100D-BROKEN-IMMEDIATELY-AFTER-I-TOOK-DELIVERY.104956/ SNIP** NOT 3 MINUTES INTO MY FIRST DRIVE, I WAS MET WITH AN ERROR ON THE DASHBOARD AND CENTER SCREEN THAT SAID "AIR SUSPENSION NEEDS SERVICE, CONTACT TESLA SERVICE". I DECIDED TO DRIVE BACK TO THE DELIVERY CENTER AND SHOW THEM, BUT THEY WEREN'T ABLE TO FIX IT. SO 30 MINUTES INTO OWNERSHIP OF MY BRAND NEW 100D AND I WAS ALREADY DRIVING IT TO THE SERVICE CENTER. THEY TOOK THE CAR AT AROUND 4 PM AND IT'S 10:30 AM THE NEXT DAY AND HAVEN'T HEARD BACK YET.** PLEASE NOTE THAT I AM REPORTING THESE SUSPENSION COMPLAINTS IN THE INTERESTS OF PUBLIC SAFETY. A DUMMY USA ADDRESS HAS BEEN USED TO SATISFY YOUR WEBSITE REQUIREMENTS BUT MY CORRECT NAME AND EMAIL ADDRESS IS SUPPLIED. I HAVE BEEN INFORMED THAT IT IS LEGITIMATE FOR A NON OWNER AND NON USA RESIDENT TO FILE COMPLAINTS. THANK YOU. CONCERNED CITIZEN. *TR
Related Complaints for the 2017 TESLA MODEL X
Other SUSPENSION Complaints
#11684935
The contact owns a 2017 Tesla Model X. The contact stated that while driving at an undisclosed speed, the messages “A...
#11678645
I am reporting a safety concern related to the suspension system in my 2017 Tesla Model X. The front tires are rubbin...
#11676502
This is the THIRD YEAR in a row that the Suspension System on this vehicle has failed. This seems like it should be ...
#11674857
Tesla Model X are already known to wear out the rear tires on the inside edge due to excessive negative camber, or wh...
#11641316
Tesla rear camber arms (see the photo silver colored) fail due to the heavy battery load and will incur substantial n...
Recent Complaints for the 2017 TESLA MODEL X
#11708780
STEERING
The electronic power steering (EPS) is struggling, requiring increased driver effort to steer. This seems to be dange...
#11706975
FUEL/PROPULSION SYSTEM
Reproducible and sudden loss of indicated driving range at low state of charge (SOC) for 6 months. First documented o...
#11702124
ELECTRICAL SYSTEM
During home charging using 40A, the 220 volt UMC connector started smoking and was melting. The charging appeared un...
#11697950
LANE DEPARTURE: ASSIST
Power Steering Assist stopped working while on the road. A couple days later, power steering stopped working completely.
#11697950
STEERING
Power Steering Assist stopped working while on the road. A couple days later, power steering stopped working completely.