NHTSA Complaint #11057256 — 2013 TOYOTA VENZA STRUCTURE:BODY

Complaint Details

ODI Number	11057256
Vehicle	2013 TOYOTA VENZA
Component	STRUCTURE:BODY
Date of Incident	July 6, 2017
Date Filed	December 28, 2017
Mileage	51,948 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

THE PANARAMIC SUN/MOON ROOF HAS COMPREHENSIVE ISSUES WITH REGARD TO STABILITY AND SAFETY. WHEN DRIVING OVER AN UNEVEN SURFACE, SPEEDBUMP, OR OTHER NON-SMOOTH SURFACE, THERE IS A LOUD AND JARRING POP FROM THE OVERHEAD ROOF AREA OF THE CAR WHERE THE PANARAMIC SUN/MOON ROOF IS INSTALLED. IT IS CONCERNING AND SOUNDS AS IF IT HAS THE POTENTIAL TO SHATTER OR IMPLODE ONTO PASSENGERS INSIDE THE VEHICLE. I INQUIRED ABOUT THIS AT OXMOOR TOYOTA IN LOUISVILLE, KENTUCKY ASKING THAT IT BE REPLACED SINCE MY PARTICULAR VEHICLE WAS CERTIFIED AND CAME WITH A BUMPER-TO-BUMPER WARRANTY AND THEY REFUSED, SAYING IT WASN'T COVERED AND SUGGESTED I FILE A TSB.

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