NHTSA Complaint #11057220 — 2017 ACURA MDX

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11057220
Vehicle 2017 ACURA MDX
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 3,800 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

IT WAS 46 OUTSIDE WHEN I WAS DRIVING DOWN I-10. MY SUNROOF EXPLODED WITH NO APPARENT CAUSE. ONLY CAR ON INTERSTATE AT THE TIME. NOT PASSING UNDER OVERPASS OR FOLLOWING BEHIND ANY VEHICLE THAT COULD'VE THROWN ROCKS. THE BREAK IN THE SUNROOF WAS IN AN UPWARD FASHION, AS IF IT BROKE FROM THE INSIDE OUT (AS IF RELATED TO INCREASED PRESSURE). THE PIECE OF GLASS THAT WAS BROKEN WAS A LARGE SHEET, STILL INTACT. IT SEEMS IF AN OUTSIDE OBSTACLE (SUCH AS A ROCK OR DEBRIS) WOULD'VE CAUSED THE SUNROOF TO SHATTER, THE GLASS WOULD'VE BEEN IN MANY MORE PIECES/SHARDS. I TOOK IT TO MY DEALER WHO SAID IT 'MUST HAVE' BEEN A ROCK AND THEY WANTED ME TO FILE AN INSURANCE CLAIM. AFTER I REFUSED, THEY OFFERED ME A 'GOOD WILL WARRANTY' TO COVER THE COST BUT NEVER DID ADMIT THAT THIS ISSUE WAS MORE THAN LIKELY RELATED TO A MANUFACTURER DEFECT.

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