NHTSA Complaint #11057144 — 2012 BMW 328

IN JULY 2017 WHILE DRIVING THE CAR THE CABIN COMPLETELY FILLED UP WITH SMOKE AND I INHALED A SUBSTANTIAL AMOUNT , AND SMOKE STARTED COMING OUT FROM THE HOOD AREA. MY MECHANIC INSPECTED THE VEHICLE AND DETERMINED THERE WAS A MANUFACTURER RECALL ASSOCIATED WITH THE SMOKE FILLING THE CABIN. AT NO POINT DID I RECEIVE ANY FORM OF NOTICE THROUGH THE MAIL, EMAIL, OR PHONE INFORMING ME OF SUCH A RECALL. THE VEHICLE WAS DELIVERED TO TOWNE BMW IN WILLIAMSVILLE, NY AT THE BEGINNING OF AUGUST 2017. AFTER RECEIVING THE VEHICLE I WAS TOLD THE PROBLEM WAS FIXED AND THE VEHICLE WAS 'SAFE TO DRIVE'. HOWEVER ON THE DRIVE HOME AT NIGHT, THE VEHICLE COMPLETELY SHUT OFF ON THE HIGHWAY AT SPEED. I HAD NO LIGHTS, NO HORN, NO BRAKES, NO POWER WHATSOEVER. THIS APPARENTLY IS WHAT BMW CONSIDERS 'SAFE'. I HAD TO PAY TO TOW THE CAR BACK TO TOWNE BMW, AS THE SERVICE MANAGER DID NOT SEEM TO CARE THAT THE VEHICLE COMPLETELY SHUT OFF WHILE DRIVING. A FEW DAYS LATER TOWNE BMW INDICATED THE VEHICLE WAS ONCE AGAIN 'SAFE TO DRIVE'. AFTER PICKING UP THE VEHICLE, WITHIN A FEW DAYS THE ENGINE STARTED SMOKING AGAIN AND SMOKE BEGAN TO FILL THE CABIN, IN ADDITION TO NOISES BEING EMITTED FROM THE ENGINE COMPARTMENT AREA. I CALLED TOWNE BMW ON AVERAGE TWICE A DAY LEAVING VOICEMAILS AS WELL AS MY CONTACT INFORMATION, AND RECEIVED NO RESPONSE WHATSOEVER. AFTER MY SECOND CALL TO BMW CORPORATE TO COMPLAIN I FINALLY RECEIVED A CALL BACK FROM BMW AFTER NEARLY A WEEK OF PHONE CALLS. I SUPPOSE THE SAFETY OF VEHICLES OR PROPER SERVICE ARE NOT BMW CORE VALUES. IT IS NOW DECEMBER AND BMW REFUSES TO COVER THE COST OF REPAIRS, DESPITE NOT SENDING ME ANY RECALL NOTICE FOR SUCH A SUBSTANTIAL ISSUE. I HAVE BEEN WITHOUT A VEHICLE FOR 5 MONTHS NOW.