NHTSA Complaint #11057049 — 2012 TOYOTA COROLLA

TAKATA RECALL-DESPITE NUMEROUS CALLS AND CONVERSATIONS WITH STONE MOUNTAIN TOYOTA, I HAVE BEEN UNABLE TO GET MY VEHICLE 'S AIRBAGS REPLACED. I HAVE BEEN GIVEN APPOINTMENTS ON NOVEMBER 2 AND DECEMBER 28 FOR THIS WORK TO BE PERFORMED, AND HAVE BEEN TOLD FOR THE NOVEMBER DATE THAT THE PARTS ARE AVAILABLE WHEN THEY WERE NOT AND THE DECEMBER DATE THAT THEY DID NOT HAVE ENOUGH TECHNICIANS AT WORK THAT DAY. AT LEAST 3 EARLIER CALLS TO DETERMINE STATUS OF THE RECALL WERE NEVER RETURNED AND I HAVE BEEN LIED TO OR IGNORED AT EVERY TURN. IN ADDITION, I AM TOLD THAT THE WORK WILL TAKE AT LEAST 4 HOURS AND THAT I WOULD HAVE TO LEAVE MY CAR AT THE DEALERSHIP OVERNIGHT TO GET THE WORK DONE. THIS IS IN CONTRAST TO NATIONAL NEWS REPORTS THAT HONDA DEALERSHIPS ARE SENDING TECHNICIANS TO CUSTOMERS RESIDENCES IF THE PARTS NEEDED TO BE CHANGED OUT STILL AND THE WORK WAS DONE ON SITE AT THE HOME IN 10 MINUTES. I THEREFORE SEE ABSOLUTELY NO JUSTIFICATION FOR THE DEMAND THAT I EITHER WAIT 4 HOURS OR LEAVE MY VEHICLE OVERNIGHT FOR STONE MOUNTAIN TOYOTA TO DO WHAT HONDA DEALERSHIPS ARE DOING IN 10 MINUTES. THE ADDRESS FOR STONE MOUNTAIN TOYOTA IS 4400 US HIGHWAY 78, LILBURN, GA 30047, PHONE 770-736-0030 AND MY LAST MESSAGE WAS LEFT WITH MR. SULLIVAN, THE SERVICE MANAGER, BUT HAS NOT BEEN RETURNED. I WOULD APPRECIATE ANY ASSISTANCE YOU CAN PROVIDE TO HELP ME EXPEDITE AND RECTIFY THIS ISSUE.