NHTSA Complaint #11056921 — 2011 BMW X3 SAV

IN THE SUMMER OF 2014, THE PANORAMIC MOON ROOF EXPLODED FOR NO REASON. WHILE DRIVING TO WORK, WITH THE MOON ROOF SHADE CLOSED,THERE WAS A VERY LOUD "BANG". AFTER SAFELY PULLING TO THE SIDE OF THE ROAD, AN INSPECTION REVEALED NO EVIDENT DAMAGE TO THE VEHICLE. AFTER PULLING INTO THE LOT AT WORK, A "RAINING' SOUND WAS COMING FROM THE ROOF. AS SOON AS THE SHADE WAS OPENED, SHATTERED GLASS FELL INTO THE CAB OF THE CAR. AN INTERNET SEARCH REVEALED THAT THIS WAS NOT AN ISOLATED CASE. IT WAS DRIVEN TO THE DEALER AND THE REPAIR WAS DONE AT NO COST AFTER SOME INTENSE CONVERSATION WITH MANAGEMENT. THE MOST RECENT ISSUE OF CONSUMER REPORTS HAD EXTENSIVE COVERAGE OF UNEXPLAINED MOON ROOF EXPLOSIONS. DURING THE COVERAGE, IT WAS ADVISED THAT INCIDENTS SHOULD BE REPORTED TO YOU SO FOLLOW UPS COULD BE DONE AS NEEDED. WE HAVE NO ISSUES WITH THE REPAIR, JUST THAT HAD WE NOT BEEN INFORMED AND INSISTENT, WE WOULD HAVE HAD TO PAY THE REPAIR BILL BECAUSE THE CAR WAS OUT OF WARRANTY. WE ARE NOT SURE OF THE EXACT DATE.