NHTSA Complaint #11056724 — 2016 ACURA ILX

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11056724
Vehicle	2016 ACURA ILX
Component	SERVICE BRAKES
Date of Incident	December 26, 2017
Date Filed	December 26, 2017
Mileage	5,352 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE CAR DISPLAYED MULTIPLE ERRORS ON ITS MULTI-INFORMATION DISPLAY. THE ERRORS INCLUDE BRAKE SYSTEM PROBLEM, ABS PROBLEM, ROAD DEPARTURE MITIGATION SYSTEM PROBLEM, AND ADAPTIVE CRUISE CONTROL PROBLEM. THOSE ERROR MESSAGES WENT AWAY ON MY WAY TO ELK GROVE ACURA BUT I WAS ABLE TO RECORD THEM ON MY PHONE. THERE WAS STILL AN ERROR MESSAGE IN THE ACURALINK SYSTEM FOR THE ELECTRIC POWER STEERING THAT I SHOWED THE SERVICE ADVISOR. HE DELETED THE MESSAGE WITHOUT TELLING ME AND SAID THOSE ERRORS ARE CAUSED BY A LOW BATTERY. HE WENT TO TEST THE BATTERY AND IT TESTED FINE SO I WAS TOLD THAT THERE WAS NOTHING TO FIX. HE SENT ME HOME AFTER REFUSE MY REQUEST TO DOCUMENT THE ERRORS WITH ACURA. HE MADE IT LIKE I NEVER BROUGHT THE CAR IN AND THOSE PROBLEMS NEVER EXISTED.

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