NHTSA Complaint #11056591 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11056591
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	December 24, 2017
Date Filed	December 26, 2017
Mileage	86,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

2012 FORD FOCUS HAD INTERMITTENT STEERING ASSIST FAULT WARNINGS. SINCE 12/24/2017 THE FAULT WARNING DOES NOT GO AWAY AND I HAVE NO POWER STEERING. I CALLED 2 DIFFERENT FORD DEALERS, THEY BOTH DENIED ANY KNOWLEDGE OF ANY KNOWN PROBLEMS WITH THIS PROBLEM. I DID A TINY BIT OF RESEARCH AND QUICKLY FOUND THAT MANY OTHER OWNERS ARE HAVING THE SAME PROBLEM AND THAT YOUR AGENCY HAS HAD COMPLAINTS AND ARE OR DID INVESTIGATE THIS PROBLEM. IS THIS CAUSED BY AN EXPOSURE TO EXTREME HEAT FROM OTHER ENGINE COMPONENTS? THE FAULTS ALWAYS STARTED UPON STARTING THE CAR AND I WOULD TURN THE CAR OFF AND BACK ON,IT WOULD GO AWAY BUT KNOW IT WON'T GO AWAY AND I CANNOT DRIVE IT WITHOUT POWER STEERING.

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