NHTSA Complaint #11055836 — 2007 NISSAN VERSA

TAKATA AIR BAG RECALL, BEING CHARGED TO FIX!! I HAVE 2 AIRBAG RECALLS. I'VE HAD A RENTAL FOR 3 MONTHS WHILE AWAITING PARTS (EXPECTED SPRING 2018) ON 12/19/07, ADAM RUEHMAN, (SERVICE ADVISOR) CALLS ME & TELLS ME HE'S GETTING "SCREAMED AT" BECAUSE I'VE HAD THE RENTAL SO LONG. HE SAID THAT HE HAD MY AIRBAG READY. I ASKED HIM IF HE HAD BOTH, BECAUSE THAT WAS STRANGE. I CALLED NISSAN HEADQUARTERS WHO CONFIRMED THAT THEY DID NOT HAVE BOTH AIRBAGS, ONLY ONE. THAT I CAN TAKE MY CAR TO FIX ONE & KEEP THE RENTAL UNTIL THEY GOT THE OTHER ONE. I HAD TO WORK SO I HAD TO WAIT UNTIL THE MORNING. THE NEXT DAY,12/20, ADAM CALLS ME TELLING ME AGAIN, THAT THEY HAVE BOTH PARTS. NISSAN HQ CALLS AGAIN & TELLS ME NOW, THAT THE SERVICE DEPT SAID THAT THEY DO HAVE PARTS FOR BOTH AIRBAGS. I BRING MY CAR IN & ADAM TELLS ME THAT IT WILL BE 300$ BECAUSE I NEED A SPRING THAT IS CONNECTED TO THE AIRBAG & THAT'S ALSO THE REASON MY HORN DOESN'T WORK. I TELL HIM THAT I DON'T HAVE ANY MONEY (XMAS TIME) I'M SINGLE MOM & BROKE. I SAID "SO WHAT DO I DO?" HE SAID "SORRY, WE CAN STILL FIX IT, IT JUST WON'T WORK" I DIDN'T TELL HIM HE COULD REPAIR MY CAR WITHOUT THE SPRING THAT I WAS REQUIRED TO PAY FOR. I WAS VERY UPSET & SENT OFF IN A COURTESY VAN TO GO GET THE RENTAL CAR & BRING IT BACK FOR THEM, EXPECTED TO DRIVE MY CAR WITH A RECALL REPAIR THAT WAS DONE INCORRECTLY. I CALLED NISSAN HQ & THEY TOLD ME THAT THE CASE WAS FORWARDED TO A HIGHER DEPARTMENT & IT WILL BE 24 HOURS & THEY COULDN'T HELP ME. I CALLED ADAM @DEALERSHIP & TOLD HIM THAT I'M NOT TAKING MY CAR LIKE THAT BECAUSE IT'S UNSAFE TO DRIVE & NOT RETURNING THE RENTAL UNTIL I HEAR FROM NISSAN HQ. HE SAID OK. SHORTLY AFTER, ADAM LEFT ME VOICEMAILS DEMANDING TO BRING THE RENTAL BACK BECAUSE THE RECALL REPAIR WAS "COMPLETE", & NISSAN WAS NOT GOING TO PAY FOR ANY MORE RENTALS, TO COME PICK UP MY CAR AND THEY WILL CHARGE ME 35$ A DAY FOR THE RENTAL.