NHTSA Complaint #11055795 — 2012 BMW X5

TL* THE CONTACT OWNS A 2012 BMW X5. WHILE DRIVING APPROXIMATELY 30 MPH, THE CHECK ENGINE WARNING AND LOW POWER MODE INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO WALSER BMW AUTO CAMPUS OF WICHITA (11000 E 13TH ST N, WICHITA, KS 67206, PHONE: (316) 221-3841) WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, WHILE ATTEMPTING TO DRIVE THE VEHICLE, THE CHECK ENGINE AND LOW POWER MODE INDICATORS ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO WALSER BMW WHERE IT WAS DIAGNOSED THAT THE VANOS SOLENOID FAILED, THERE WERE METAL SHAVINGS IN THE OIL, AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 75,140. *TT CONSUMER STATED BMW CUSTOMER CARE PACKAGE B001314 WAS COMPLETED BY BMW BEFORE CONSUMER PURCHASED THE VEHICLE. AT APPROX. 36,000 MILES. FROM CONSUMER'S FIRST BMW SERVICE, THE BMW SERVICE MANAGER TOLD THE CONSUMER HE WOULD HAVE CONTINUOUS PROBLEM AS THE N63 ENGINE WAS NOTORIOUS FOR TROUBLE. UPDATED 9/4/18*JB