NHTSA Complaint #11055622 — 2015 YAMAHA SUPER TENERE

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11055622
Vehicle 2015 YAMAHA SUPER TENERE
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 7,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AE

Consumer Description

YAMAHA SUPER TENERE, 2013, ~ 7K MILES, REAR BRAKE LOSING PRESSURE - NOT WORKING AT ALL; ABS LIGHT COMING ON INTERMITTENTLY. NEARLY KILLED MYSELF, HAVING TO MAKE AN EMERGENCY STOP ON A DUAL CARRIAGE WAY, WHEN I FIRST FOUND OUT...! YAMAHA DEALER PERFORMED ALL DIAGNOSTIC STEPS - REPLACED CALIPER SEAL KIT, REBUILT MASTER CYLINDER ETC AT MASSIVE COST. AT FIRST, DIAGNOSTICS INDICATED THAT IT WASN'T THE ABS PUMP BUT, HAVING EXCLUDED EVERYTHING ELSE, DEALER SAYS IT CAN ONLY BE ABS... NEW ABS PUMP 1700. LOOKING ONLINE, FOR EXAMPLE ON THE SUPER TENERE FORUM, IT APPEARS THIS IS QUITE A COMMON PROBLEM WITH THE SUPER TENERE - WITH QUITE A FEW DEVOTED YAMAHA RIDERS LIKE ME TEARING THEIR HAIR OUT AND NOT BEING ABLE TO AFFORD REPAIRING THEIR BIKES. YAMAHA UK JUST SAYS THAT THIS IS THE RESULTS OF BIKES NOT BEING MAINTAINED WELL ENOUGH - E.G BRAKE FLUID NOT BEING REPLACED. MY BIKE WAS SERVICED ACCORDING TO THE SCHEDULE THOUGH. EVEN IF IT REALLY IS THAT ESSENTIAL FOR BRAKE FLUID TO BE REPLACED REGULARLY TO PREVENT THIS THEN THIS SHOULD BE POINTED OUT A BIT MORE CLEARLY TO OWNERS - WHO WILL NORMALLY JUST LET DEALERS/LOCAL SERVICE STATIONS GET ON WITH SERVICING THE BIKE AND THEN PRESUME EVERYTHING NECESSARY IS BEING DONE. WHAT MORE CAN THEY DO? SO I NOW HAVE A BIKE THAT, WHEN IT IS FIXED, IS WORTH AROUND 6.5K WHICH FIRST NEEDS > 2K SPENDING ON IT. YAMAHA UK SAYS IT MAY ONLY BE WILLING TO CHIP IN ('A LOW PERCENTAGE CONTRIBUTION') IF MY DEALER CAN PERSUADE THEM THAT I AM A VALUED-ENOUGH YAMAHA CUSTOMER. SORRY YAMAHA, BUT THIS REALLY IS NOT GOOD ENOUGH FOR A MANUFACTURING COMPANY PRIDING THEMSELVES ON BUILDING STUFF THAT'S 'MADE TO LAST'! CAN I POINT OUT THAT THIS IS A BIKE THAT'S SUPPOSED TO BE BUILT TO TRAVEL AROUND THE WORLD? AND THAT YOU SELLING THESE (NEW) FOR 12-13K?!
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