NHTSA Complaint #11055536 — 2010 BMW X6 ENGINE

Complaint Details

ODI Number	11055536
Vehicle	2010 BMW X6
Component	ENGINE
Date of Incident	November 1, 2017
Date Filed	December 19, 2017
Mileage	110,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I STARTED MY STATIONARY VEHICLE IN MY DRIVEWAY AND I SAW WHITE SMOKE COMING FROM UNDER THE HOOD. AFTER FURTHER INSPECTION, I SAW A SMALL FIRE ON THE CONNECTOR TO THE AUXILIARY WATER PUMP. USING WATER I PUT OUT THE FIRE. I TOOK OUT THE PUMP AND HARNESS AND TOOK PICTURES. I CONTACTED BMW NORTH AMERICA, WHO REQUESTED ME TO TAKE THE VEHICLE TO BMW DEALERSHIP, WHO CONFIRMED THAT IT WAS THE WATER PUMP THAT FAILED. THERE ALREADY IS AN ACTIVE RECALL FOR A WATER PUMP FOR MY VEHICLE, BUT AS MY VEHICLE HAS TWO WATER PUMPS, ACCORDING TO BMW, IT IS NOT FOR THIS WATER PUMP. HOWEVER THE FAILURE HAPPENED JUST AS DESCRIBED IN THE OTHER WATER PUMP RECALL. BMW NORTH AMERICA IS REFUSED TO REPAIR THE VEHICLE UNDER THE RECALL.

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