NHTSA Complaint #11055458 β€” 2014 TOYOTA TUNDRA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11055458
Vehicle 2014 TOYOTA TUNDRA
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 41,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

TOYOTA - DEFECTIVE PLASTIC MATERIALS USED: THE DRIVER SIDE MIRROR AND WHEEL WELL MELTED FROM THE SUN WHILE PARKED IN MY DRIVEWAY. TOYOTA FAILED TO USE QUALITY PLASTIC MATERIAL WITHOUT UV PROTECTION AND A HIGHER ENOUGH MELTING THRESHOLD, WHICH RESULTED IN THE DRIVER SIDE MIRROR AND WHEEL FLAIR MELTING FROM HEAT OF SUN. UNDER NO CIRCUMSTANCE, SHOULD SUN HEAT MELT A CAR PART WHICH SHOULD BE DESIGNED TO WITHSTAND SUN HEAT OUTSIDE. I CONTACTED TOYOTA NORTH AMERICA REGARDING THIS MATTER. I INFORMED TOYOTA NA THAT I PURCHASED THE TRUCK IN SEPTEMBER 2017 AND THAT THE DRIVERS SIDE MIRROR AND WHEEL FLAIR MELTED IN MY DRIVEWAY. THE COMPANY OFFERED TO PAY $200 FOR AN $850 REPAIR. I REQUEST FULL REPLACEMENT AND REPAIR OF MY TOYOTA TUNDRA 2014, PLUS DAMAGES OF $2,400 DUE TO THE TIME FROM WORK THAT WAS REQUIRED TO ADDRESS THIS MATTER WITH THE DEALER AND TOYOTA NA.

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