NHTSA Complaint #11055361 — 2013 AUDI ALLROAD

THE COMPLETE ELECTRO-MECHANICAL STEERING SYSTEM WAS DEFECTIVE AND HAD TO BE REPLACED. I HAD COMPLAINED TO THE DEALER A NUMBER OF TIMES AND HAD LEFT THE CAR WITH THE DEALER A NUMBER OF TIMES. THEY KEPT GIVING IT BACK TO ME, TELLING ME THERE WAS NOTHING WRONG, THAT THEY COULDN'T REPLICATE THE PROBLEM. WHEN I TOLD THEM THAT THERE WHERE NUMEROUS REPORTS CONCERNING THIS PROBLEM ON THE INTERNET AND ON THE AUDI FORUMS THEY TOLD ME THAT THERE WERE A THOUSAND CURES FOR THE COMMON COLD ON THE INTERNET. WHEN THEY SPOKE WITH AUDI USA THEY CLAIM THAT AUDI USA DISAVOWED ANY KNOWLEDGE OF ELECTRO-MECHANICAL COMPONENT PROBLEM. I FINALLY LEFT THE CAR WITH THE DEALER FOR A WEEK AND THEY ENDED UP REPLACING THE ENTIRE ELECTRO-MECHANICAL STEERING COMPONENTS. I BELIEVE THAT THIS IS A SERIOUS HIDDEN DEFECT AND THAT AUDI USA IS BE ENTIRELY DISHONEST ABOUT THIS. THIS CAR COULD HAVE KILLED ME OR ANYONE ELSE THAT WAS DRIVING IT OR RIDING IN IT. THE ONLY REASON THIS CAR WAS FIXED WAS BECAUSE I WAS PERSISTENT. I WAS CONTINUALLY TOLD THAT THERE WAS NOTHING WRONG WITH THE CAR. I BOUGHT THIS CAR AS AN OFF LEASE CAR WITH 36,000 MILE IN OCTOBER 2016. I STARTED NOTICING THIS PROBLEM SOON AFTER I BOUGHT IT AND TOOK INTO THE DEALER IN EARLY JANUARY 2017. THE REPLACEMENT OF THE ELECTRO-MECHANICAL STEERING COMPONENTS (THEY REFER TO THIS AS 'THE RACK') WASN'T DONE UNTIL THE END OF FEBRUARY 2017. WITHOUT BEING OVERLY DRAMATIC I HAD TO DRAG THEM KICKING AND SCREAMING THAT I WAS CRAZY UNTIL THEY FINALLY FIXED THE PROBLEM. THE SCARIEST PART OF ALL THIS IS THAT THE ORIGINAL OWNER DROVE THIS CAR FOR 36,000 MILES WITH THIS PROBLEM. THEN I WAS SOLD THE CAR AS A AUDI CERTIFIED PRE-OWNED CAR. AND WORSE I AM CONVINCED THAT AUDI USA WAS FULLY AWARE OF THESE PROBLEMS. AND HAS HIDDEN THEM. THIS WAS A CONTINUAL ON GOING PROBLEM WHENEVER THE CAR WAS IN MOTION AND PARTICULARLY AT HIGHER SPEEDS.