NHTSA Complaint #11055098 — 2012 SUBARU LEGACY

ON JULY 31 OF 2017 I BROUGHT MY CAR TO 'BIG O TIRES' FOR ROUTINE BRAKE INSPECTION. THERE WAS NO WARNING LIGHTS OR SIGNS ON CAR DASHBOARD. AFTER BRAKES INSPECTION MY CAR WAS DECLARED UNSAFE TO LEAVE THE SHOPS WITHOUT REPAIR. THE REPAIR HAD TO BE MADE BECAUSE OF BOTH REAR CALIPERS WHERE FROZEN. I HAD NO CHOICE AND AGREED TO REPAIRS (MY CAR THEN HAD MILEAGE OF 27,500 MILES; THE COPY OF SUBARU EXTENDED WARRANTY POLICY I RECEIVED IN SEPTEMBER 2017). REPAIR INCLUDED REPLACEMENT OF CALIPERS, ROTORS AND BRAKE PADS (ALL REAR). ALSO, NEW TIRES, AS THEIR EXTENSIVE WEAR WAS CONSISTENT WITH BRAKE PROBLEMS. STATEMENT OF REPAIR AND POLICY ARE ATTACHED. [SEVERAL MONTH BEFORE THIS REPAIR I VISITED SUBARU DEALERSHIP WITH CONCERN OF HIGH FUEL CONSUMPTION INCONSISTENT WITH MILEAGE I DROVE. AT THAT TIME NO REPAIR WAS MADE, AND I ONLY GUESS THAT COMPUTER RESET WAS DONE.]