NHTSA Complaint #11054931 — 2007 FORD FUSION POWER TRAIN

Complaint Details

ODI Number	11054931
Vehicle	2007 FORD FUSION
Component	POWER TRAIN
Date of Incident	December 1, 2017
Date Filed	December 15, 2017
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

THE SHIFTING KNOB AND THE LINK ROD TO THE TRANSMISSION CAME OUT PREVENTING THE SHIFT LEVER FROM CHANGING THE TRANSMISSION GEARS AS DESIRED. I FOUND IF I PUSH THE UNIT BACK IN THE HOLE AND HOLD A DOWNWARD PRESSURE ON THE KNOB IT WILL OPERATE. HOWEVER IF YOU TOUCH THE KNOB WHILE DRIVING, THE TRANSMISSION WILL SHIFT INTO LOW RANGE CAUSING A JERK TO SLOW DOWN THE VEHICLE. THIS IS PERTINENTLY BAD ON SNOW COVERED SURFACES. I FOUND THERE IS A RECALL ON 2017 FUSION FOR THIS EXACT PROBLEM THE RECALL NUMBER IS 17S36. SAYING THIS SITUATION MAY RESOLVE IN A INJURY OR AN ACCIDENT. I CALLED FORD RECALL AT I-800-392-3673 AND WAS TOLD I HAVE NO CLAIM FOR REPAIR AND THE RECALL IS FOR THE 2017 ONLY. WILL YOU PLEASE HELP ME WITH THIS MATTER? I WOULD THINK SAFETY FIRST SHOULD PREVAIL. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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