NHTSA Complaint #11054809 — 2015 FORD ESCAPE

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE WOULD NOT SWITCH GEARS AND BEGAN MAKING A LOUD CLANKING NOISE AS IF METAL PARTS WERE BEING BANGED TOGETHER. THE VEHICLE WAS TOWED TO BALDWIN FORD IN POPLAR BLUFF, MISSOURI WHERE IT WAS INITIALLY DIAGNOSED THAT THE MAIN POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. AFTERWARDS, THE DEALER STATED THAT THE VEHICLE NEEDED A NEW OR REBUILT TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.