NHTSA Complaint #11054767 — 2010 SUBARU OUTBACK

TL* THE CONTACT OWNS A 2010 SUBARU OUTBACK. WHILE DRIVING 25 MPH, THE ENGINE STALLED WHILE APPROACHING A STOP LIGHT. THE CONTACT APPLIED THE BRAKES AND THE VEHICLE STOPPED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND REVERSE OUT OF TRAFFIC. THE CONTACT DROVE THE VEHICLE TO THE DEALER (JOHN HOWARD SUBARU, 1730 MILEGROUND RD, MORGANTOWN, WV 26505) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE DEALER STATED THAT THE VEHICLE COULD BE REPAIRED UNDER THE WARRANTY EXTENSION. THE NEXT DAY, THE DEALER CALLED AND STATED THAT SINCE THE VEHICLE HAD A NEW TITLE, IT NO LONGER COULD BE REPAIRED UNDER THE WARRANTY EXTENSION. THE MANUFACTURER WAS NOTIFIED AT 1-800-782-2783 AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN. *TT UPDATED 8/22/18*JB