NHTSA Complaint #11054707 — 2007 LEXUS ES

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11054707
Vehicle	2007 LEXUS ES
Component	UNKNOWN OR OTHER
Date of Incident	December 1, 2017
Date Filed	December 14, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE DASHBOARD IS MELTING CRACKING AND COMING APART, WE NOTICED THE PROBLEM IN JULY, AUGUST 2017, DID NOT KNOW IT WAS KNOWN PROBLEM TO LEXUS. IN DECEMBER 2017 I GOGGLED HOW TO REPAIR MELTING DASH AND FOUND OUT THIS WAS A PROBLEM THAT LEXUS WAS AWARE OF, WE BOUGHT THE LEXUS ES350 NEW IN 2007 AND ARE ORIGINAL OWNERS, LEXUS NOTIFIED US ABOUT THE AIR BAG RECALL BUT NEVER NOTIFIED US ABOUT THE MELTING DASH PROBLEM. THEY REPLACED THE AIR BAGS IN 2017 WHEN THE DASH WAS MELTING AND DID NOT SAY ANYTHING. NOW WHEN I CALLED THEM THEY SAID SORRY, THE WARRANTY PERIOD ENDED MAY 31 2017. THEY NEED TO REPLACE OWNER DASH BOARD NOW

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