NHTSA Complaint #11054577 — 2012 TOYOTA COROLLA

"TAKATA RECALL" I RECEIVED A NOTICE ABOUT THE RECALL AND CONTACTED MY LOCAL TOYOTA DEALER. I WAS TOLD THAT THEY ARE RIGHT NOW TAKING NAMES AND NUMBERS AND PEOPLE ARE BEING PUT ON A LIST AND WOULD BE CONTACTED WHEN MY NAME CAME UP TO SCHEDULE AN APPOINTMENT. I ASKED WHAT WAS THE LIST FOR SHE TOLD ME THIS IS THE PROCESS THEY ARE DOING RIGHT NOW TO SCHEDULE APPOINTMENTS. LAST YEAR THE SAME ISSUE HAPPENED WITH MY HONDA CIVIC AND THE HONDA DEALER LET ME KNOW THAT THEY HAD TO ORDER THE PART AND WOULD CONTACT ME TO SCHEDULE AN APPOINTMENT. I WAS NEVER PUT ON A LIST FOR AN APPOINTMENT. I AM NOT HAPPY WITH THE SERVICE I AM GETTING FOR A CAR MY SON IS DRIVING AROUND IN.. I CONTACTED THE TOYOTA CUSTOMER EXPERIENCE CENTER AND SPOKE TO CALEB HE WAS NO HELP AND DID NOT REALLY OFFER ANY. I EXPLAINED TO HIM THAT I WAS TRYING TO FIND A DEALER TO SET UP AN APPOINTMENT NOT BE PUT ON A LIST HE KEPT REPEATING THE SAME THING TO ME I GUESS HE GOT FRUSTRATED WITH ME BECAUSE HE THAN TOLD ME THANK YOU FOR CALL IN. STILL I HAVE GOTTEN NO ASSISTANCE.