NHTSA Complaint #11054220 — 2006 SUZUKI FORENZA

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11054220
Vehicle	2006 SUZUKI FORENZA
Component	EXTERIOR LIGHTING
Date of Incident	December 12, 2017
Date Filed	December 12, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE VEHICLE IS UNDER A RECALL CAMPAIGN (XA-XC) FOR DRL MODULE/IGNITION SWITCH REPLACEMENT. THE OWNER IS PHYSICALLY UNABLE TO GET THE VEHICLE TO THE NEAREST DEALERSHIP FOR THE REPAIRS TO BE PERFORMED (HE IS PROHIBITED BY HIS PHYSICIAN TO DRIVE SUCH LONG DISTANCES). SUZUKI WILL NOT ALLOW ANY OTHER FACILITY, NO MATTER HOW WELL QUALIFIED, TO PERFORM THE REPAIRS. SUZUKI OFFERS NO SOLUTION - LIKE OFFERING TO TOW THE VEHICLE - ASIDE FROM AN OFFER TO REIMBURSE FOR FUEL. I AM A NEIGHBOR AND CAN ATTEST TO THE OWNER'S PHYSICAL LIMITATIONS (HE HAD A STROKE). HE IS ALSO ELDERLY AND FROM ANOTHER COUNTRY - SO HIS COMPREHENSION OF THE ISSUE IS LIMITED. HE'S WORRIED THE CAR ISN'T RELIABLE ENOUGH FOR HIS DAILY TRIPS TO HIS DOCTOR AND VOICED WORRY ABOUT HIS OPTIONS TO GET IT FIXED. IT IS MY HOPE THE INTERVENTION OF SOMEONE FROM THE NHTSA MIGHT SWAY SUZUKI TO OFFER A VARIANCE FROM THEIR POLICY - SO THEY WOULD OFFER TO TRANSPORT THE VEHICLE TO AND FROM THE NEAREST DEALERSHIP FOR THE REPAIRS TO BE COMPLETED (SINCE I WAS TOLD A DEALER MUST BE THE ONES PERFORMING THE REPAIR).

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