NHTSA Complaint #11053989 — 2015 FORD EXPLORER

TL* THE CONTACT OWNS A 2015 FORD EXPLORER. WHILE DRIVING AT UNKNOWN SPEEDS WITH THE LOW AND HIGH BEAM HEADLIGHTS ACTIVATED, THE LIGHTS FAILED TO ILLUMINATE PROPERLY. THERE WAS AN ABNORMAL LINE THROUGH THE PASSENGER SIDE HEADLIGHT. THE CONTACT CALLED A LOCAL DEALER (COCONUT POINT FORD, 22400 S TAMIANMI TRL, ESTERO, FL 33928) AND WAS INFORMED THAT THE HEADLIGHTS WERE NOT ALIGNED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: CAS13705636. THE CONTACT WAS REFERRED BACK TO THE DEALER. THE FAILURE MILEAGE WAS 42,000. *TT CONSUMTER STATED THE HEADLIGHTS DO NOT ILLUMINATE THE RIGHT OR LEFT SIDES OF THE ROAD. UPDATED 9/18/18*JB