NHTSA Complaint #11053737 — 2011 BMW X5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11053737
Vehicle	2011 BMW X5
Component	ELECTRICAL SYSTEM
Date of Incident	November 22, 2017
Date Filed	December 10, 2017
Mileage	78,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

WIRES INSIDE THE COMFORT ACCESS DOOR HANDLES HAVE APPARENTLY SHORTED OUT AND ARE CAUSING THE DRIVER SIDE REAR DOOR HANDLE TO BE VERY HOT TO THE TOUCH (MEASURED AT 134 DEG F). PEMBROKE PINES BMW AND BMW NA WERE NOTIFIED IN NOVEMBER. THEY ADVISED THAT I WOULD HAVE PAY $700 TO HAVE IT REPLACED SINCE IT WAS OUT OF WARRANTY. LATER THEY OFFERED A 20% DISCOUNT. AN INTERNET SEARCH REVEALED IT IS A COMMON PROBLEM. I AM CONCERNED THAT THE SHORT MAY EVENTUALLY CAUSE THE WIRES OR OTHER MATERIALS IN THE DOOR TO CATCH ON FIRE. I MEASURED AND PHOTOGRAPHED THE DOOR HANDLE AND ADJACENT AREA. THE DOOR WAS 84.8 DEGREES F WHILE THE DOOR HANDLE WAS 134 DEGREES F.

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