NHTSA Complaint #11053475 — 2017 HARLEY-DAVIDSON FXSB

VEHICLE SPEED CONTROL issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11053475
Vehicle 2017 HARLEY-DAVIDSON FXSB
Component VEHICLE SPEED CONTROL
Date of Incident
Date Filed
Mileage 650 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

WHILE DRIVING AT NORMAL ROAD SPEED, MY FORWARD SPEED SUDDENLY DROPS FROM 60 MPH DOWN TO 25 MPH, THEN 5 OR 6 MPH ON A HIGHWAY. MY RIGHT GRIP THROTTLE CONTROL FAILS TO WORK. THE BIKE'S ETC, ELECTRONIC-THROTTLE-CONTROL, FAILS TO COMMUNICATE WITH MY BIKE'S COMPUTER OR THROTTLE-BODY. I HAVE TO LIMP HOME ON THE OPEN ROAD. THIS IS DANGEROUS. I'VE SUFFERED 4 SEPARATE FAILURES OF MY ETC THROTTLE CONTROL. ONCE AT DAYTIME, BUT 3 TIMES AT NIGHT. SOMEONE FROM BEHIND TRAVELING AT 45 OR 55 OR MORE MIGHT SLAM INTO ME AT NIGHT AS MY RED TAILLIGHT IS ON. I COULD EASILY GET KILLED. MY HARLEY DEALERSHIP KNEW OF THIS FAILING AS I CALLED THEIR SENIOR TECH THE VERY FIRST TIME THE ETC FAILED DURING RUSHOUR ON A CONGESTED HIGHWAY. AFTER I GOT SAFELY OFF THE HIGHWAY, THE HAR-DAV TECH WALKED ME THROUGH A COMPUTER DIAGNOSTIC CHECK. THIS WORKED FOR A COUPLE OF WEEKS, THEN 3 MORE ETC FAILS AT NIGHT ON HWY 27 AND COUNTY-ROADS AND 1 CITY STREET WHILE STRAIGHT-DRIVING. FRIGHTENING. CALLED TRIPLE-A & HAD MY 2017, 5 MONTH OLD BIKE TOWED BACKED TO THE HAR-DAV SHOP. THEY REPORT "NO ISSUES FOUND." FOUR THROTTLE FAILURES ? I DON'T BUY THEIR RESPONSE. I TOLD THEM TO KEEP THE BIKE & FIX IT. ALSO, ASKED THEM TO CALL HAR-DAV MILWAUKEE FOR ANSWERS. THEY DID NOT CALL. I HAD TO CALL MILWAUKEE & REPORT THIS DANGEROUS ISSUE. PLEASE HELP BEFORE I GET KILLED ON HWY 27, FL.
Check any vehicle history by VIN - Free vehicle history report