NHTSA Complaint #11053403 — 2013 FORD FLEX

"FORD FLEX POWER STEERING ASSIST FAILURE AND TRAC CONTROL MALFUNCTION. THE EPAS MOTOR ON MILLIONS OF VEHICLES ARE FAILING AND VERY DANGEROUS FOR FLEX OWNERS. I HAVE FOUND THAT FROM RESEARCH ON THIS ISSUE THAT THE EPAS MOTOR IS ACTUALLY OVERHEATING AND BURNING UP THE ELECTRIC MOTOR. FORD MANUFACTURER HAS DELIBERATELY LIED TO NHTSA ABOUT WHAT THE ACTUAL PROBLEM IS. THIS IS A VERY UNSAFE CONDITION FOR WHICH THEY PRESENTED A RECALL ON CERTAIN 2013 VEHICLES. I SPOKE WITH MY LOCAL DEALERSHIP ABOUT THE ISSUE AND THEY RESPONDED THAT MY VIN NUMBER DOES NOT FALL IN THE CAMPAIGN OR TECHNICAL SERVICE BULLETINS. CAMPAIGN FOR THE RECALL IS EXACTLY WHAT IS GOING ON WITH MY VEHICLE BUT YET FORD WANTS TO CHARGE ME MONEY FOR THE REPAIRS AND DIAGNOSTIC WHEN THEY ARE WELL AWARE THAT THIS IS A MANUFACTURER ISSUE. IT IS A VERY UNSAFE CONDITION WHICH HAS KILLED AND INJURED PEOPLE. THEY JUST HAVEN'T GOTTEN TO THE POINT TO WHERE THEY ADMIT THAT IT IS ON WAY MORE VEHICLES THAN THEY ARE ADMITTING TO. I AM VERY DISAPPOINTED THAT NHTSA IS NOT FORCING FORD TO REPAIR THE VEHICLES THAT HAVE THE SYMPTOMS OF THE EXACT RECALL ON A CASE-BY-CASE BASIS AT VERY LEAST. I WAS TRAVELING AROUND 70 MILES AN HOUR DOWN INTERSTATE I-40 WHEN SYSTEM FAILED AND ALMOST FLIPPED MY VEHICLE. HOW CAN A DEALERSHIP NOT BE RESPONSIBLE FOR THIS OR HOW MANY PEOPLE HAVE TO DIE BEFORE THEY DO TAKE RESPONSIBILITY? RECALL NUMBER IS 15 S18 OR 15V340000.