NHTSA Complaint #11052420 — 2011 HONDA CR-V

LIBERTY HONDA IS REFUSING TO PERFORM WORK UNDER A WARRANTY EXTENSION NOTICE TITLED "STICKING PISTON RINGS RESULTING IN HIGH ENGINE OIL CONSUMPTION." I RECEIVED THE NOTICE IN AUGUST OF 2015. SINCE THEN I HAVE BEEN GIVEN THE RUNAROUND BY LIBERTY HONDA EMPLOYEES OVER AND OVER ABOUT WHY THEY WON'T FIX THE PROBLEM. DESPITE PROVEN OIL LOSS, AND A LIT UP OIL LIGHT LIBERTY HONDA SERVICE CREW CONTINUES TO FABRICATE REASONS WHY THEY CANNOT PERFORM THE WORK IN THE WARRANTY EXTENSION. TODAY, THE SERVICE MANAGER LUIS/LOUIS WAS VERY UNSYMPATHETIC TO MY 2-YEAR LONG ORDEA. HE SAID, " YOU HAVEN'T DEALT WITH ME YET" WHICH NOT ONLY SOUNDED LIKE A THREAT, BUT ALSO SOUNDED LIKE CODE FOR: "I'M JUST GOING TO PUT YOU THROUGH MORE NEVER-ENDING TESTS AND NOT FIX THE PROBLEM." THAT PROVED TRUE. DESPITE A SVC REP NAMED SHANICE ARCE PROMISING ME (ON 10/26/17) THAT THEY WOULD IMPLEMENT THE WARRANTYEXT/PISON RING FIX, THIS PROVED TO BE ANOTHER LIE. WHEN I CONTACTED THEM TODAY, AFTER DRIVING ANOTHER 1,000 - PER LIBERTY'S NEVERENDING TEST DEMANDS, LIBERTY HONDA'S SERVICE DEPT. ONCE AGAIN TOLD ME I WOULD HAVE TO UNDERGO MORE TESTS. IT NEVER ENDS! WHEN PROBLEMS SURFACE PERTAINING TO OIL CONSUMPTION, LIBERTY'S SERVICE PEOPLE ALWAYS COME UP WITH AN EXCUSE WHY THEY WON'T DO THE WORK REQUIRED UNDER THE STICKING RING WARRANTY EXTENSION. ON 7/13/17, ANOTHER SVC REP (IN A VERY PERFUNCTORY, UNFRIENDLY MANNER - WISH I HAD HIS NAME) TOLD ME THAT LIBERTY WOULD NOT PERFORM THE WORK - EVEN THOUGH MY CRV WAS AT LEAST TWO QTS DOWN. ADDITIONALLY, THEY SEEM TO BE BRINGING ME IN JUST TO CHARGE ME FOR SOMETHING ELSE. I'VE HAD TO NEEDLESSLY TAKE OFF TIME FROM WORK FOR LIBERTY'S RUNAROUND. AND THEIR SHUTTLE SERVICE ONCE DID NOT PICK UP ME UP AT THE END OF THE DAYHTTPS://WWW-ODI.NHTSA.DOT.GOV/VEHICLECOMPLAINT/# - - UNTIL I SPOKE WITH SALES 2 HOURS LATER (8PM).